Due to current pressures caused by Coronavirus our dispensary is working under significant pressure and we are experiencing delays to our wholesaler orders.
As such all repeat requests are taking 3-4 days to process. If you require home delivery this shall be a week after ordering. If you are in an at risk group avoid collecting your prescription yourself. Ask a relative or a neighbour to collect for you and try to avoid multiple trips. We ask that if you do come in to collect your medication, please respect our staff and observe the social distancing measures put in place.
Please note we are not accepting early repeat requests, orders for more than 28 days supply or requests for just in case medication. These actions may put a strain on the supply chain and exacerbate any potential shortages. We are adhering guidelines given to all practices by government.
If you have online access, please order your prescription through this system. Thank you!
***PLEASE REFER TO THE CORONAVIRUS PAGE ON THE FRONT PAGE OF THE WEBSITE FOR UP TO DATE INFORMATION ABOUT PRACTICE OPENING AND MEDICATION PICK UP TIMES**
We are a dispensing Practice. If you live more than a mile from a chemist we can dispense medication to you. You can then collect your medication from either Wark or Humshaugh Surgery.
Medication drop off points
We deliver medication to various drop off points in Barrasford, Barrasford Park, Acomb and Fourstones each week on a Tuesday.
Home Delivery Of Medication.
If you are unable to collect your medication from the Surgery or from our drop off points at Barrasford, Acomb and Fourstones we can now offer a home delivery service.
If you would like your medication delivered to either one of our drop off points or your home, Please contact the Surgery to register for this service.
Our delivery service takes place on a Tuesday and Friday. If you request home delivery, please ensure that there is someone available to receive your medication. For safety reasons we can not leave medication unattended and it will be returned to the Surgery for collection.
If you take long term medication you can request repeat prescriptions in the following ways
(Please quote your NHS number where ever possible when you contact us).
Repeat Prescriptions On-line
These requests come directly into our clinical system making it a safe and speedy process. Please ask at reception for a registration form if you do not already use Patient Access for on-line appointments. (please note this system replaces our current system of E-mailing requests).
Patients registered for Patient Access are now able to view specific parts of their medical record – medication, allergies and adverse reactions. If you wish to have access to this information, please bring 2 forms of identification along to the Surgery and ask our reception team for a patient access form. This can take up to six weeks to process.
Patients are reminded that login details and passwords should be kept safe and secure and not shared with anyone.
Guide to using patient access
By telephone 01434 230986
If you wish to order medication, discuss a medication request or have a dispensing query you can call our dedicated medication request line. The line is answered Monday to Friday 08.30am till 12.30pm. At all other times there is an answer phone available. Please speak clearly, leave your name and also, preferably your unique identification number found at the top right hand corner of your printed prescription.
Please ensure you dial correctly and hear our message before leaving your request. It is important that you state your patient identification number and remember to itemise each drug required individually. This will ensure that you receive only the drugs you require and prevent any waste.
Use the printed medication sheet that you get in your prescription bag and tick the items you wish to collect. Then, leave this list in the post box provided in the waiting room at either Surgery.
Repeat Medication Requests
Please can we ask that all requests for repeat medication are made at least TWO-THREE working days before you need to start taking them.
This will enable us to have all your medication ready for collection and may save you having to come back if you arrive for collection too early. Ideally, you could request repeat medication when you start your last weeks supply. Messages left after 3.00pm on our prescription request line are accessed by our Dispensers the next working day and will be ready for collection two working days after they have been accessed.
Prescriptions can be picked up until 7.30pm on a Monday at Wark or Thursday at Humshaugh. If you wish to take advantage of this later pick up time, please tell us when you order your medication which Surgery you would like to pick up from at the later time.
If you have an exemption certificate or pre-payment card, you will need to produce this each time you pick up medication from the Surgery and you will be asked to complete the back of the prescription form.
If you collect your prescription from a Chemist, you should make your request at least a week in advance to allow for postage and dispensing time.
Urgent medication requests
In the case of emergency requests you will normally be given two days supply of the medication you require but each situation will be dealt with on an individual basis and must be authorsied by a GP.
Requests for medication that you may have received in the recent past but which is NOT on your repeat medication print out list will need to be authorised by a doctor and will inevitably take LONGER than 48 hours to organise. Please allow us enough time to meet your request.
Practice Policy on prescriptions for patients from outside providers.
As dispensing doctors we are allowed to dispense medicines our GPs prescribe for our patients. From time to time patients will be prescribed a medicine by someone other than their GP. If you are seen at an outpatient appointment and the doctor you see wants you to commence a medication immediately they will provide you with a prescription (for a minimum of 7 days) and will advise you to take this either to the hospital pharmacy or to a community pharmacy to be dispensed for you. It is important you take this to the correct pharmacy as bringing it back into surgery is likely to delay you starting this medication. (We would require up to 48 hours to, request this from the GP, order the medication, dispense and check it). Hospital and community pharmacies often keep more wide-ranging stock and so could fill this prescription promptly for you.
Should the clinician you see recommend a new medication goes onto repeat, they will inform the surgery of this either by letter or using an ‘outpatient treatment recommendation’ form after which we will be able to organise this for you. If you have had a new medication started in outpatients you should be advised to wait at least 7 days before contacting the surgery top enquire after the new medication.
We cannot dispense private prescriptions from other providers or dental prescriptions for you; you should always take these to a community pharmacy.
From April 1st 2020
Prescription charges will rise to £9.15 per item
Prescription Pre-payment Certificates
3 month pre-payment certificate will cost £29.10
12 month pre-payment certificate will cost £104.00
(if buying a 12 month certificate you can spread the cost over 10 months by Direct Debit payments)
You can collect an application form from the Surgery or apply on line
Private Prescription Charges
For prescriptions not available on the NHS, charges will apply. Please ask at reception for current private prescription charges
Out of Hours Pharmacy
If you are issued with an out of hours prescription or need an emergency supply of medication the following pharmacies have extended opening hours.(providing limited cover out of hours)
Monday to Friday: 6.30am to 10.30pm.
Saturday: 7.00am to 10.00pm
Sunday: 10.00am to 4.00pm
Monday to Saturday: 7.00am to 10.00pm
Sunday: 8.00am to 6.00pm
Monday to Saturday: 7.00am to 11.00pm
Sunday: 9.00am to 4.00pm
*Please note that if you require an emergency supply of medication you may be charged even if you do not normally pay for your prescriptions.