Practice Information

Updated on 27th April 2019 at 9:00 am

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Our Practice

We serve a community of nearly 4000 patients, many living in rural locations. We are a two site practice with premises in both Humshaugh and Wark villages. Our team work across the 2  sites, as a patient you may be offered an appointment at either site, you may choose to only attend one site but note this may mean you wait longer for your appointment.

The Team

Our Team is made up of four GPs, Practice Nurses,  Community Nurses, Midwife, Health Visitor,  Podiatrist, Dietitian, Admin, Reception, Dispensing staff and Practice Manager, Paramedic, Pharmacist, First Contact Practitioner, Living Well Co-ordinator, Community Mental Health Practitioner.

Services

GP appointments

You shall be offered a GP telephone consultation in the first instance as this allows more patients to access the GP and allows the appropriate time and space for those who do need to be seen face to face. (Each face to face appointment takes almost double the time of a telephone appointment as the room needs to be well cleaned between each patient).  We do have some face to face GP appointments into which you can book for your first contact however note these do tend to have a longer wait. Telephone appointments proved popular prior to the pandemic and remain so as many problems can in fact be discussed and dealt with in depth over the phone, without compromise to care.

On requesting a GP appointment you shall be offered the next routine appointment this shall either be with one of the practice GPs or one of the GPs at the  HPCA Hub in Corbridge. (HPCA, Hadrian Primary Care Alliance is formed by several practices is West Northumberland, The  Hub is an extension of GP services during which we can offer weekday evening and Saturday daytime appointments. This is based underneath Corbridge Medical Group .)

Currently our  wait for a routine GP telephone  appointment can be 5-14 days for a surgery day or sooner for a Hub GP.

For ongoing, non-urgent or administrative queries try using an eConsult; ideal for fit notes and for problems which may benefit from photographs e.g. non-urgent skin complaint.. Available via practice website

If you feel you have a problem that can not wait  5-10 days, reception will offer you an appointment within the week. Please be prepared  for our receptionist to ask you further information and  try to give our receptionists much detail  as possible, this helps the clinician triage their clinic but also allows reception to navigate your care to the best person for the issue you are presenting with. While our reception team are not medically trained they are trained in care navigation.

If you think you may require same day GP contact or a home visit please make every effort to contact us BEFORE midday.

Depending on the details you give you may be offered an appointment with our Nurse Practitioner, Practice Nurse, Healthcare Assistants or one of our extended team*.

*We are  delighted to have an ever expanding workforce  through our Primary Care Network.  If you are offered an appointment with one of these services or are contacted by them, rest assured they are very much part of the practice team.

Nurse Practitioner Appointments

Our nurse practitioner oversees all complex long term conditions such as diabetes and respiratory conditions and has appointments available for acute GP type queries such  as respiratory or cardiovascular problems.

 

Mental Health Workers (GPs will arrange these appointments)

 

WHO WE ARE:

We are a small team of highly skilled and experienced mental health practitioners; our backgrounds are nursing and occupational therapy and collectively we have worked across a variety of mental health settings.

 

WHAT WE DO:

We will support patients to focus on achievable goals and access local community resources, alongside evidenced based interventive approaches.  Our practitioners promote a patient-centred joined up approach to physical and mental health and well-being and work closely with other mental health teams to provide the right care at the right time.

 

WHAT YOU CAN EXPECT:

A warm, friendly approach, in a setting you know and feel comfortable.

Open honest discussion where you will be pivotal in the care pathway and feel involved in the decisions being made.

 

First Contact Physiotherapists (can be booked direct)

 

The role of FCPs in Primary Care is to assess patients with soft tissue, muscle and joint pain to help decide on the most appropriate management pathway. FCPs are physiotherapists who expertise  in the assessment and management of Musculoskeletal conditions.

**Primary Care Network, (PCN) also an alliance of GP practices working with community, mental health, social care, pharmacy, hospital and voluntary services to build on the core of primary care and enable a more proactive and joined-up approach to health and social care provision.

 

Pharmacy Team

The team made up of pharmacists and technicians work remotely and  deal with medication queries, changes and medication reviews and we have a pharmacist  Yee Theen Lim who works in then practice regularly and offers telephone consultations, Yee may make contact with you to review your medication or one of our team may offer to book you with her for medication related problems.

Paramedic

A very welcome addition to the team, Tom Thwaites  covers home visits for the practice.

Living Well  Co-ordinators

Your doctor isn’t the only person who can help you feel better. There are many things that can affect your health and wellbeing, not only  medical issues. When non-medical issues arise you may be referred to a Living Well Coordinator. The Living Well Coordination Service aims to offer support with your health and wellbeing and can help to connect you to a range of services. Any member if the practice team can refer you to this service if you wish (does not need to be a GP or nurse)  or you can self refer and find out more at https://adapt-ne.org.uk/index.php/living-well-coordination-service/ or by calling Living Well Coordination Service directly on 01434 600599.

 

Urine Samples

If you think you may have a urine infection you can bring a sample in the morning and nursing team will test it initially and let the doctor know the result. You will be contacted to let you know if antibiotics are needed.

Please fill in the form or complete the SMS questionnaire that will be sent to you and leave your sample in the box provided. We must have samples in before 2pm with the appropriate information to enable us to process them and send them to the lab the same day.

Later samples cannot be processed and sent off so a fresh sample may  be requested for the next day.