Text Reminder Service

We now have a text reminder service for GP and Nurse appointments. If you are happy to use this service, the reminder will be sent to you two days before your appointment if we have a mobile telephone number on your medical record.

If you are not sure if we hold your current mobile number, when you call to book your appointment please ask for your number to be checked, updated or added to your records.

If you wish to opt out of this service, please let us know so we can code your records accordingly.

Booked surgery sessions

Morning and afternoon surgeries by appointment at both sites. Please phone 01434 681281 for an appointment.

There is no evening surgery at Wark on a Tuesday or Thursday.

Urgent surgery sessions

We have an URGENT surgery every morning at Humshaugh where you can ring on the day and book into this session if necessary.  Urgent appointments are also available at Wark each morning.

This clinic is intended for acute medical conditions that require same day attention and we would ask that for non-urgent or follow up appointments you book a routine GP appointment.

GP consulting schedule from September 2016.
(Availability of Doctors can change due to unforeseen circumstances and holidays)

Humshaugh Surgery

Wark Surgery

Telephone Consultations

If you need to speak to someone urgently you will be directed to the GP/Nurse Practitioner on duty for the day.

If you would like to speak to a particular GP/Nurse Practitioner about a routine/ongoing /non-urgent matter, you can be booked in for a telephone consultation.

Please note, if you wish to speak to a specific GP, this may not always be possible on the same day. Please ensure you are available to take your call 30 minutes either side of your booked telephone appointment time.

Extended opening until 19.30.

We hold late Surgery sessions until 7.30pm at Wark on a Monday and at Humshaugh on a Thursday. These surgeries are by appointment only.

Late appointments can also be booked for HGV and other medicals.

(Please quote your NHS Number where ever possible when you contact us)

Appointments on line (EMIS ACCESS)

Surgery appointments can be made online.  You can access this system 24 hours a day and a selection of available appointments can be viewed and booked without having to ring the Surgery.  Please ask at Reception for a registration form.

Under the terms of the 2014/15 GP contract, patients registered for EMIS ACCESS are now able to view specific parts of their medical record – medication, allergies and adverse reactions.

Patients who are registered with EMIS ACCESS but do not wish to have access to this additional facility should let the Practice know ASAP.

Patients are reminded that login details and passwords should be kept safe and secure and not shared with anyone.

Wheelchairs

Each of our Surgeries is accessible to patients using a wheelchair, though not all the rooms inside.
If you are a wheelchair user, please let the Receptionist know when you make an appointment.

Interpreters

We can arrange interpretation and translation services in person or by telephone for patients who may require it.  Please let us know if you need this service when booking an appointment.

Chaperones

If you would like to be accompanied during a sensitive examination, some of our Reception team are  trained to offer a chaperone service.  Please ask at reception when you book your appointment if you would like to be accompanied.

Doctors Appointment slots

Normally appointment slots are in 10 minute intervals.  We try to focus on one important problem in each consultation to avoid mistakes, confusion and to ensure the issue is properly addressed.  However, If you feel you need to discuss more than one health issue it would help us greatly if you could ask for a double appointment slot.  This will give you and the Doctor more time for discussion, and may save you having to make a further appointment.

Dispensing Practice

We are a dispensing Practice. If you live more than a mile from a chemist we can dispense medication to you. You can then collect your medication from either Wark or Humshaugh Surgery.

Medication drop off points

We deliver medication to various drop off points in Barrasford, Barrasford Park, Acomb and Fourstones each week on a Tuesday.

Home Delivery Of Medication.

If you are unable to collect your medication from the Surgery or from our drop off points at Barrasford, Acomb and Fourstones we can now offer a home delivery service.

If you would like your medication delivered to either one of our drop off points or your home, Please contact the Surgery to register for this service.

Our delivery service takes place on a Tuesday. If you request home delivery, please ensure that there is someone available to receive your medication. For safety reasons we can not leave medication unattended and it will be returned to the Surgery for collection.

If you take long term medication you can request repeat prescriptions in the following ways

(Please quote your NHS number where ever possible when you contact us).

By telephone 01434 230986
If you wish to order medication, discuss a medication request or have a dispensing query you can call our dedicated medication request line.  The line is answered Monday to Friday 08.30am till 12.30pm. At all other times there is an answer phone available. Please speak clearly, leave your name and also, preferably your unique identification number found at the top right hand corner of your printed prescription.

Please ensure you dial correctly and hear our message before leaving your request. It is important that you state your patient identification number and remember to itemise each drug required individually. This will ensure that you receive only the drugs you require and prevent any waste.

In person
Use the printed medication sheet that you get in your prescription bag and tick the items you wish to collect.  Then, leave this list in the post box provided in the waiting room at either Surgery.

Repeat Prescriptions On-line
These requests come directly into our clinical system making it a safe and speedy process.  Please ask at reception for a registration form if you do not already use EMIS Access for on-line appointments. (please note this system replaces our current system of E-mailing requests).

(Under the terms of the 2014/15 GP contract, patients registered for EMIS ACCESS are now able to view specific parts of their medical record – medication, allergies and adverse reactions. Patients who are registered with EMIS ACCESS but do not wish to have access to this additional facility should let the Practice know ASAP).

Patients are reminded that login details and passwords should be kept safe and secure and not shared with anyone.

Repeat Medication Requests

Please can we ask that all requests for repeat medication are made at least TWO-THREE working days before you need to start taking them.
This will enable us to have all your medication ready for collection and may save you having to come back if you arrive for collection too early. Ideally, you could request repeat medication when you start your last weeks supply. Messages left after 3.00pm on our prescription request line are accessed by our Dispensers the next working day and will be ready for
collection two working days after they have been accessed.

Prescriptions can be picked up until 7.30pm on a Monday at Wark or Thursday at Humshaugh.  If you wish to take advantage of this later pick up time, please tell us when you order your medication which Surgery you would like to pick up from at the later time.

When paying for prescriptions by cheque, you will be asked for your cheque guarantee card.  Please ensure you have this with you in order to receive your prescription.

If you have an exemption certificate or pre-payment card, you will need to produce this each time you pick up medication from the Surgery and you will be asked to complete the back of the prescription form.

If you collect your prescription from a Chemist, you should make your request at least a week in advance to allow for postage and dispensing time.

Urgent medication requests

In the case of emergency requests you will normally be given two days supply of the medication you require but each situation will be dealt with on an individual basis and must be authorsied by a GP.

Past Medication

Requests for medication that you may have received in the recent past but which is NOT on your repeat medication print out list will need to be authorised by a doctor and will inevitably take LONGER than 48 hours to organise. Please allow us enough time to meet your request.

Prescription Charges

From April 1st 2017

Prescription charges will rise to £8.60 per item

Prescription Pre-payment Certificates
3 month pre-payment certificate will cost   £29.10
12 month pre-payment certificate will cost  £104.00

(if buying a 12 month certificate you can spread the cost over 10 months by Direct Debit payments)

You can collect an application form from the Surgery or apply on line

Private Prescription Charges

For prescriptions not available on the NHS the following charges apply:

Viagra   (Sildenafil)
50mg tablets       (4 tablets) including vat £5.00
50mg tablets       (8 tablets) including vat £10.00
100mg tablets    (4 tablets) including vat £7.50
100mg tablets    (8 tablets) including vat £15.00

Levitra          10mg tablets    (8 tablets) including vat £75.00

Cialis              10mg tablets   (4 tablets) including vat £48.00
20mg tablets   (4 tablets ) including vat £48.00

Out of Hours Pharmacy

If you are issued with an out of hours prescription or need an emergency supply of medication the following pharmacies have extended opening hours.(providing limited cover out of hours)

Tesco Hexham:
Monday to Friday:                  6.30am  to  10.30pm.
Saturday:                                7.00am   to  10.00pm
Sunday:                                 10.00am  to  4.00pm

Wellway Morpeth: 

Monday to Saturday:             7.00am to 10.00pm
Sunday:                                  8.00am to 6.00pm

Sainsbury’s Cramlington:  

Monday to Saturday:             7.00am to 11.00pm
Sunday:                                  9.00am to 4.00pm

*Please note that  if you require an emergency supply of medication you may be  charged even if you do not normally pay for your prescriptions.