1 Humshaugh Surgery 01434 681281 2 Wark Surgery 01434 681281

News

All news

PLEASE REFER TO THE CORONAVIRUS TAB  ON THE FRONT PAGE OF THE WEBSITE FOR UP TO DATE INFORMATION ABOUT CORONAVIRUS AND RELATED PRACTICE INFORMATION

Our Practice

We serve a community of 3600 patients, many living in rural locations. We have surgeries in both Humshaugh and Wark villages and patients can attend either.

Our most recent CQC inspection was carried out on 5th March 2019.  Click here to see the inspection report.

The Team

Our team is made up of four GP’s, Practice Nurses, Community Nurses, Midwife, Podiatrist, Dietitian, Health Visitor,  Nursery Nurse, Admin, Reception, Dispensing staff and Practice Manager.

 

Services

We offer a full range of General Practice services with regular surgeries, Monday to Friday.

Our surgeries are by appointment only. We have urgent “book on the day” appointments available at both sites each day. Please call 01434 681281 to make both routine and urgent appointments.

Care Navigation
There may be times when you approach the Practice for help, but more appropriate help may be better provided elsewhere.  You may find that our GP’s will direct you to our Reception team for advice as they have been trained in care navigation and will be best able to suggest appropriate or alternative organisations that are better able to help you.

Clinics
We offer clinics for maternity, child health, family planning/women’s health, diabetes, dietetic, podiatry, asthma and respiratory diseases, heart disease, minor surgery and health checks for men and women. To view in more detail click here: Clinics

Dispensing Service

We have an onsite medication dispensing service (based at our Wark site with daily delivery to Humshaugh) for those who live more than a mile from a chemist  and  a dispensing service is available for acute medication requirements during consulting sessions at Humshaugh.

Home Delivery Service for Medication. If you are unable to collect your medication from the Surgery we have drop off points at Barrasford, Acomb and Fourstones and we can also offer home delivery.  If you would like your medication delivered to one of our drop off points or your home, Please contact the Surgery to register for this service.  Our delivery service takes place on a Tuesday and Friday. If you request home delivery, please ensure that there is someone available to receive your medication. For safety reasons we can not leave medication unattended and it will be returned to the Surgery for collection.

Hadrian Extra Care Hub – Corbridge
Mon-Fri 6pm-8pm Saturday 9am – 5pm

If you are find it difficult to attend an appointment during the working day, the Hub offers pre-bookable, routine appointments with GP’s, Nurses and Health Care Assistants.  This service is for general practice issues, not urgent care.  To book an appointment, please ring us on 681281

Patient Participation Group

Our Patient Participation Group (PPG) meets annually and maintains contact via email”. This enables us to keep in touch with patients’ views and share proposed changes and current practice issues.  We aim to reach out to different groups within the community, for example, our practice nurses have attended first schools and WI meeting to provide information on chosen topics. If you would be interested in arranging such a session for a group you are involved with please do get in touch”

If you would you be interested in joining our PPG, please let our Reception team know next time you are in surgery, or contact our Practice Manager Kate Lowe kate.lowe1@nhs.net or telephone 01434 681281

If you have any comments about our website, negative or positive, or you have any suggestions on how we can improve our Website, please contact Katherine on 01434 681281 or e-mail us at norccg.HumshaughWark@nhs.net

FOR CURRENT, UP TO DATE ADVICE ON COVID-19 INCLUDING BOOKING WHEN TO SELF ISOLATE,

BOOKING A PCR TEST, SUPPORT AND ADVICE PLEASE REFER TO THE GOVERNMENT SITE: https://www.gov.uk/coronavirus

 

COVID BOOSTER VACCINATIONS

You are eligible for your COVID  booster vaccination once it is 6 months or after your 2nd vaccination. Please book this yourself using the National Booking Site or by telephoning 119. Please do not call the surgery with regards to this as no bookings are now made by the surgery. The National Booking Site shall provide you with various locations to attend for your booster, our most local vaccination sites are Hexham Mart, Bellingham and Haydon Bridge.

NATIONAL BOOKING SITE: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/book-or-manage-a-booster-dose-of-the-coronavirus-covid-19-vaccine/

 

THIRD PRIMARY DOSE

There are a limited number of people who require a third primary COVID vaccinations, if you require this you shall be informed by your secondary care consultant, the surgery or both.

SCHOOL AGE COVID VACCINATIONS

If your child is offered a covid vaccination through the school roll out (and not due to an underlying health condition) they need to get this vaccination through the school clinics. If your child is unable to have their vaccine on the day of the school clinic e.g. because they are unwell, please look out for and follow communication from the school regarding the catch up clinics. Please do not contact the surgery regarding this as we are not able to vaccinate this cohort.

FIRST AND SECOND COVID VACCINATIONS

If you are still to have a vaccine you can arrange this though the National Booking site or by calling 119. You will be able to book into a local site, please do not contact the practice.

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

How to access your COVID-19 vaccination status

Through the NHS App

You can access your COVID-19 vaccination status through the free NHS App. You can access the app through mobile devices such as a smartphone or tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. We recommend that you register with the app before booking international travel. For access via the NHS App you do not need to contact your GP.

The NHS App will continue to be developed with further updates in the future. This will include the ability to show your COVID-19 test results.

By calling 119

If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call 119 and ask for a letter to be posted to you.

Request a letter only if you:

  • have been fully vaccinated by the NHS in England (you should wait 5 working days after your second dose)
  • are planning to travel in the next 4 weeks to a country that requires evidence of COVID vaccination
  • cannot access the digital service via the NHS App

We expect the letter to take up to 7 working days to reach you.

The letter will be sent to the address registered with your GP. The 119 call handler you speak to will not be able to see your address to check this with you. If you have recently moved house, make sure you’ve given your new address to your GP practice before calling 119.

Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.

NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.
www.nhs.uk
Demonstrating your COVID-19 vaccination status when travelling abroad
How to demonstrate your coronavirus (COVID-19) vaccination status to show that you’ve had the full course of the COVID-19 vaccine and access this status when travelling abroad.
www.gov.uk

 

 

 

 

Update 08/04/2021

There have been reports of an extremely rare adverse event of blood clots following vaccination with the first dose of AstraZeneca Covid-19 vaccine.

The JCVI has weighed the relative balance of benefits and risks and advise that the benefits of prompt vaccination with the AstraZeneca COVID-19 vaccine far outweigh the risk of adverse events for individuals 30 years of age and over and those who have underlying health conditions which put them at higher risk of severe COVID-19 disease. The JCVI Currently advises that it is preferable for adults aged under 30 years without underlying health conditions that put them at higher risk of severe COVID-19 disease, to be offered an alternative COVID-19 vaccine, if available.

click here to see the government’s statement following updated advice from the UK’s medicines regulator

 

GP practices in Northumberland are closely following the JCVI groups to plan the order in which vaccine is delivered. To try to be fair to everyone, people will be invited in order of age within each group. Otherwise, our practices are purely dependent on the amount of vaccine received.

We are currently working through Groups 7-9

You may receive an NHS invitation letter  to attend a mass vaccination site such as The Centre for Life. Please make every effort to attend there.  If you are not able to attend The Centre For Life, or another mass vaccination site,  you will be invited to attend locally but we are not able to give a time frame for this.  Please rest assured that you will be invited as soon as possible.

The following link may be helpful 

https://www.gov.uk/government/publications/covid-19-vaccination-why-you-are-being-asked-to-wait/why-you-have-to-wait-for-your-covid-19-vaccine 

 

Beware of COVID VACCINATION SCAMS

We are aware that some people are receiving suspicious calls and text messages offering the COVID-19 vaccination.
Coronavirus vaccines are only available on the NHS. You can be contacted by the NHS, your employer, or a GP surgery local to you, to receive your vaccine. Remember, the vaccine is free of charge. At no point will you be asked to pay.

The NHS will never ask you for your

Bank account or card details.
Your PIN or banking password.
The NHS will never arrive unannounced at your home to administer the vaccine.
The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or pay slips.

nhs.uk/covid-vaccine-advice

If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101

 

Practice update 07/12/20

We appreciate these are unprecedented and challenging times for all of us. The pandemic has affected so many aspects of our lives which can be worrying and upsetting.

We want to assure you that we continue working and aim to provide as many routine services as is possible. If you need us, please do get in contact, we are here for you.

  • All contact should continue to be by telephone or online through e Consult.
  • GP consultations are all by telephone initially. Following a telephone consult, if there is a clinical need, GP’s will arrange a face to face appointment with you.
  • All nursing appointments are by appointment only.
  • Our COVID hot site continues to run from the Bellingham surgery site.
  • For the foreseeable future we shall continue to ask patients to collect prescriptions from our dispensary at Wark, if this causes difficulty please speak to a dispenser as we may be able to arrange an alternative such as shop drop off or home delivery. We shall text you when your prescription is ready to collect, please wear a face covering and follow the entry instructions on the door.
  • Please do not attend a surgery unless asked to do so by a doctor or a nurse or to collect a pre ordered prescription from Wark.
  • We are soon to get a porta cabin which shall provide additional clinical space at Humshaugh, which you may be asked to attend.
  • Any patient suspected of having COVID-19 and requiring a face to face consultation, will be asked to attend Bellingham where we now have a dedicated area, within Bellingham Practice grounds, but separate to the Practice.  This to protect patients and staff as best we can, keeping suspect COVID patients entirely separate from non COVID patients.

We are aware there are concerns as to why Humshaugh surgery is not open for walk in access.

This is so we can maintain services while ensuring staff work safely. Both of our sites are small and  in order to have all staff able to carry out their role while maintaining social distancing , we have had to set up desks in the waiting room, this is in addition to at least 2 members of staff working remotely from home each day. Without these administrative staff doing their role the practice and the services we offer would cease to function. GPs and nursing staff are here and able to bring patients in to Humshaugh surgery and can also dispense some immediate medications such as antibiotics and analgesia after the consultation.

Like you, we have to react and adapt to both Coronavirus and the consequences of this, this does mean that at times we may have to review or reduce our services, sometimes with little warning, for example in the event of our staff becoming unwell or having to self-isolate due to COVID. We shall aim to update you via the practice website and telephone message of any unforeseen changes, but your patience is appreciated.

Update 16/07/20

Change in rules regarding face coverings

The Government have announced that from July 24th 2020 everyone is required to wear a face covering when entering a shop or business.

This is in addition to wearing one on Public Transport which has been mandatory for some time now.

If you feel you are unable to wear a mask for auditory/sensory/breathing reasons, please click here  to download an exemption card  to show if asked why you are not wearing one.

Please note, it is NOT the responsibility or the role of the Surgery to issue anyone with an exemption letter or certificate. Please follow the link above for more information.

Update 16/06/2020

Face covering

It is a requirement for patients to wear a face covering when entering the surgery. If you come to collect a prescription or have an appointment we would be grateful if you could come with your face covering on – covering your nose, mouth and chin. This can be in the form of a mask, scarf or handkerchief of any sort of fabric.

 

Dr Mark Dornan, Chair of Newcastle Gateshead CCG has recorded a helpful video as a North East GP, outlining how to get healthcare during the coronavirus outbreak

 

 

 

GP appointments

To reduce your chances of catching COVID-19 and reduce pressure on GP services during this busy time, appointments are being carried out over the phone. If there is a clinical need for you to come into the practice you will be offered a GP appointment at either Humshaugh or Wark. This will help minimise risk while continuing to ensure people get the care and advice they need.

We are very grateful for everyone’s support in the fight against Coronavirus. However we do encourage you to make contact with us if you have immediate or persistent health conditions. Please do not delay seeking medical attention under the assumption we are too busy or due to your concerns regarding exposure to COVID-19. The reasoning behind setting up the COVID site at Humshaugh is so that we can maintain Wark as a ‘Cold site’, where if required, after telephone triage with a GP, you can be seen face to face.

 

Collecting your medication

Due to current pressures caused by Coronavirus our dispensary is working under significant pressure and we are experiencing delays to our wholesaler orders.

As such all repeat requests are taking 3-4 days to process. If you require home delivery this shall be a week after ordering. If you are in an at risk group avoid collecting your prescription yourself. Ask a relative or a neighbour to collect for you and try to avoid multiple trips. We ask that if you do come in to collect your medication, please respect our staff and observe the social distancing measures put in place.

Please note we are not accepting early repeat requests, orders for more than 28 days supply or requests for just in case medication. These actions may put a strain on the supply chain and exacerbate any potential shortages. We are adhering guidelines given to all practices by government.

If you have online access, please order your prescription through this system.

WARK IS OPEN FOR PRESCRIPTION COLLECTIONS  8AM-6PM Monday, Wednesday and Friday And 8AM-5.30PM Tuesday and Thursday.

If you are not able to get to Wark, please contact us.

 

Returning to School

As many children across the UK are set to go back to school, A number of resources have been put together online, which focus on supporting the well-being and understanding of staff, children and young people as they return to school and a ‘new normal’.

 

Referral for further care 

click here : referral info for patients   to read a message from Dr Graham Syers, Clinical Chair Northumberland Clinical Commissioning Group explaining what you can expect if you require a referral to hospital in the coming weeks

or view the video below

Steroid injections

These are not currently being carried out.  If you have concerns please arrange a routine telephone consultation with Dr Wright.

Antenatal and INR clinics

You will be called prior to your appointment to confirm where your appointment will take place.

Health Visitor Drop-in Clinic

This has been cancelled until further notice.  Please contact your Health Visitor Team by phone if needed on 01434 220651

We appreciate your  patience during this difficult time.

If you have symptoms of COVID-19 however mild, you must self-isolate for at least 10 days from when your symptoms started.

You should arrange to have a test to see if you have COVID-19 – go to testing to arrange. Do not go to a GP surgery, pharmacy or hospital.  Household members  should  self isolate and stay at home for 14 days from the 1st day your symptoms started.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you’re staying at home.

 

Call the Practice to speak to a GP or use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help using the online coronavirus service 

 

Stay At Home advice can be found here

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.
  • Stop all non-essential contact with others and stop all unnecessary travel
  • Start working from home where you possibly can

More information can be found on the NHS website here

 

Access to patient records – To help the NHS to respond to the COVID-19 pandemic, NHSX and NHS Digital are improving access to medical records and patient information. This will help them to more safely treat and advise patients who are not attending their usual GP practice, who have called NHS 111, or who are receiving care in another setting.

 

IBUPROFEN
There are reports in the French press that ibuprofen may increase risks with coronavirus. PHE says there is no published evidence that ibuprofen increases the risk of catching COVID-19 or of getting worse complications. However, if you have a temperature/fever you should treat this with Paracetamol as a fist line treatment. If you take Ibuprofen for a long term condition you should continue to do so.

 

ACEi or ARBs
There has been some speculation that ACE inhibitors/ARBs may further increase the risk of serious illness/death from COVID-19
The Council on Hypertension strongly recommend that physicians and patients should continue treatment with their usual anti-hypertensive therapy because there is no clinical or scientific evidence to suggest that treatment with ACEi or ARBs should be discontinued because of the COVID-19 infection.

 

NHS.UK INFORMATION LINKS

 

General NHS advice

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

For expert information and advice on how COVID-19 impacts specific palliative or  long-term conditions and how to manage your condition during the pandemic.

Cancer

https://www.nhs.uk/conditions/cancer/

HIV and AIDS

https://www.nhs.uk/conditions/hiv-and-aids/

Alzheimer’s disease

https://www.nhs.uk/conditions/alzheimers-disease/

Sickle cell disease

https://www.nhs.uk/conditions/sickle-cell-disease/

Chronic kidney disease

https://www.nhs.uk/conditions/kidney-disease/

Cystic fibrosis

https://www.nhs.uk/conditions/cystic-fibrosis/

Motor neurone disease

https://www.nhs.uk/conditions/motor-neurone-disease/

Depression

https://www.nhs.uk/conditions/clinical-depression/

End of life care

https://www.nhs.uk/conditions/end-of-life-care/

End of life care – Changes in the last hours and days

https://www.nhs.uk/conditions/end-of-life-care/changes-in-the-last-hours-and-days/

 

Other Patient information links

Pituitary/ adrenal insufficiency (including steroid sick day rules)

https://www.endocrinology.org/news/item/14050/Coronavirus-advice-statement-for-patients-with-adrenal%2fpituitary-insufficiency

 

Underlying lung disease (British Lung Foundation)

https://www.blf.org.uk/support-for-you/coronavirus

 

People with Asthma

https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/

 

People with Diabetes

https://www.diabetes.org.uk/about_us/news/coronavirus

 

People affected by Stroke

https://www.stroke.org.uk/news/coronavirus-information-people-affected-stroke

 

Pregnant women

https://www.rcog.org.uk/en/guidelines-research-services/guidelines/coronavirus-pregnancy/covid-19-virus-infection-and-pregnancy/

 

Children/young people T1 diabetes

https://jdrf.org.uk/coronavirus-covid-19-information-for-people-living-with-type-1-diabetes/

 

People with Heart/circulatory disease

https://www.bhf.org.uk/informationsupport/heart-matters-magazine/news/coronavirus-and-your-health

 

Older people

https://www.ageuk.org.uk/information-advice/health-wellbeing/conditions-illnesses/coronavirus/#

 

Young people with anxiety

https://youngminds.org.uk/blog/what-to-do-if-you-re-anxious-about-coronavirus/

 

Adults with anxiety

https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

 

People with Rheumatoid Arthritis

https://www.nras.org.uk/news/coronavirus-what-we-know-so-far

 

People with cancer

https://breastcancernow.org/about-us/media/statements/advice-coronavirus-people-cancer

 

People with inflammatory bowel disease

https://www.crohnsandcolitis.org.uk/news/updated-wuhan-novel-coronavirus-advice

 

People with Parkinson’s disease

https://www.parkinsons.org.uk/news/understanding-coronavirus-and-parkinsons

 

People with Multiple Sclerosis

https://www.mssociety.org.uk/about-ms/treatments-and-therapies/disease-modifying-therapies/covid-19-coronavirus-and-ms

 

People with liver disease and liver transplant

https://britishlivertrust.org.uk/coronavirus-covid-19-health-advice-for-people-with-liver-disease-and-liver-transplant-patients/

 

People with kidney disease including dialysis

https://www.kidneycareuk.org/news-and-campaigns/coronavirus-advice/

 

People with epilepsy

https://www.epilepsysociety.org.uk/news/epilepsy-and-coronavirus-09-03-2020#.XnD_g8CnyEc

 

 

***PLEASE REFER TO THE CORONAVIRUS PAGE  ON THE FRONT PAGE OF THE WEBSITE FOR UP TO DATE INFORMATION ABOUT PRACTICE OPENING AND MEDICATION PICK UP TIMES**

We are very grateful for everyone’s support in the fight against Coronavirus.

Please do not delay seeking medical attention under the assumption we are too busy or due to your concerns regarding exposure to COVID-19.

 

Text Service

We are now able to send text messages to your mobile phone.

If you are not sure if we hold your current mobile number, when you call to book your appointment please ask for your number to be checked, updated or added to your records.

If you wish to opt out of this service, please let us know so we can code your records accordingly.

 

Booked surgery sessions

Morning and afternoon surgeries are by appointment at both sites. Please phone 01434 681281 for an appointment.

There is no evening surgery at Wark on a Tuesday or Thursday.

GP consulting hours are subject to change due to unforeseen circumstances and holidays

 

Urgent appointments

We have urgent appointments available each morning at Humshaugh and Wark where you can ring on the day and book an urgent appointment if necessary.

These appointments are for acute medical conditions that require same day attention and we would ask that for non-urgent or follow up appointments you book a routine GP appointment.

Hadrian Extra Care Hub

If you find it difficult to attend an appointment during the working day, the Hub can offer you pre-bookable, routine appointments with GPs, nurses and health care assistants between 6pm and 8pm Monday to Friday and 9am till 5pm on a Saturday.

If you wish to be seen at the Hub, contact our Reception team as appointments need to be made through the Surgery. You will be asked for consent to share your detailed GP record with the clinician providing the care.

This service is for general practice issues, not for urgent care. If urgent care is required outside our normal opening hours, call NHS 111 for advice.

If you need to cancel this appointment, call us at the Surgery and we will do this for you.

Corbridge Clinic
Newcastle Road
Corbridge
NE45 5LG

Patients can access GP appointments at Village Surgery in Cramlington on Sundays mornings and on Bank Holidays. These appointments can be booked directly by ringing 01670 337737 between 12:00 – 16:00 on Saturdays and between 09:00 – 11:30 on Sundays and Bank Holidays.

 

Telephone Consultations

If you need to speak to someone urgently you will be directed to the GP on duty for the day.

If you would like to speak to a particular GP about a routine/ongoing /non-urgent matter, you can be booked in for a telephone consultation.

Please note, if you wish to speak to a specific GP, this may not always be possible on the same day. Please ensure you are available to take your call 30 minutes either side of your booked telephone appointment time.

 

Extended opening until 19.30.

We hold late Surgery sessions until 7.30pm at Wark on a Monday and at Humshaugh on a Thursday. These surgeries are by appointment only.

(Please quote your NHS Number where ever possible when you contact us)

 

Appointments on line (Patient Access)

www.patientaccess.com

Surgery appointments can be made online.  You can access this system 24 hours a day and a selection of available appointments can be viewed and booked without having to ring the Surgery.  Please ask at Reception for a registration form.

Under the terms of the 2014/15 GP contract, patients registered for Patient  Access are now able to view specific parts of their medical record – medication, allergies and adverse reactions.

Patients who are registered with Patient Access but do not wish to have access to this additional facility should let the Practice know ASAP.

Patients are reminded that login details and passwords should be kept safe and secure and not shared with anyone.

Guide to using patient access

IOS devices (Apple) 

Android Devices

Windows devices


Wheelchairs

Each of our Surgeries is accessible to patients using a wheelchair, though not all the rooms inside.
If you are a wheelchair user, please let the Receptionist know when you make an appointment.

 

Interpreters

We can arrange interpretation and translation services in person or by telephone for patients who may require it.  Please let us know if you need this service when booking an appointment.

 

Chaperones

If you would like to be accompanied during a sensitive examination, some of our Reception team are  trained to offer a chaperone service.  Please ask at reception when you book your appointment if you would like to be accompanied.

 

Doctors Appointment slots

Normally appointment slots are in 10 minute intervals.  We try to focus on one important problem in each consultation to avoid mistakes, confusion and to ensure the issue is properly addressed.  However, If you feel you need to discuss more than one health issue it would help us greatly if you could ask for a double appointment slot.  This will give you and the Doctor more time for discussion, and may save you having to make a further appointment.

Due to current pressures caused by Coronavirus our dispensary is working under significant pressure and we are experiencing delays to our wholesaler orders.

As such all repeat requests are taking 3-4 days to process. If you require home delivery this shall be a week after ordering. If you are in an at risk group avoid collecting your prescription yourself. Ask a relative or a neighbour to collect for you and try to avoid multiple trips. We ask that if you do come in to collect your medication, please respect our staff and observe the social distancing measures put in place.

Please note we are not accepting early repeat requests, orders for more than 28 days supply or requests for just in case medication. These actions may put a strain on the supply chain and exacerbate any potential shortages. We are adhering guidelines given to all practices by government.

If you have online access, please order your prescription through this system. Thank you! 

***PLEASE REFER TO THE CORONAVIRUS PAGE  ON THE FRONT PAGE OF THE WEBSITE FOR UP TO DATE INFORMATION ABOUT PRACTICE OPENING AND MEDICATION PICK UP TIMES**

Dispensing Practice

We are a dispensing Practice. If you live more than a mile from a chemist we can dispense medication to you. You can then collect your medication from either Wark or Humshaugh Surgery.

Medication drop off points

We deliver medication to various drop off points in Barrasford, Barrasford Park, Acomb and Fourstones each week on a Tuesday.

Home Delivery Of Medication.

If you are unable to collect your medication from the Surgery or from our drop off points at Barrasford, Acomb and Fourstones we can now offer a home delivery service.

If you would like your medication delivered to either one of our drop off points or your home, Please contact the Surgery to register for this service.

Our delivery service takes place on a Tuesday and Friday. If you request home delivery, please ensure that there is someone available to receive your medication. For safety reasons we can not leave medication unattended and it will be returned to the Surgery for collection.

If you take long term medication you can request repeat prescriptions in the following ways

(Please quote your NHS number where ever possible when you contact us).

 

Repeat Prescriptions On-line

www.patientaccess.com

These requests come directly into our clinical system making it a safe and speedy process.  Please ask at reception for a registration form if you do not already use Patient Access for on-line appointments. (please note this system replaces our current system of E-mailing requests).

Patients registered for Patient Access are now able to view specific parts of their medical record – medication, allergies and adverse reactions. If you wish to have access to this information, please bring 2 forms of identification along to the Surgery and ask our reception team for a patient access form. This can take up to six weeks to process.

Patients are reminded that login details and passwords should be kept safe and secure and not shared with anyone.

Guide to using patient access

IOS devices (Apple) 

Android Devices

Windows devices

By telephone 01434 230986

If you wish to order medication, discuss a medication request or have a dispensing query you can call our dedicated medication request line.  The line is answered Monday to Friday 08.30am till 12.30pm. At all other times there is an answer phone available. Please speak clearly, leave your name and also, preferably your unique identification number found at the top right hand corner of your printed prescription.

Please ensure you dial correctly and hear our message before leaving your request. It is important that you state your patient identification number and remember to itemise each drug required individually. This will ensure that you receive only the drugs you require and prevent any waste.

In person
Use the printed medication sheet that you get in your prescription bag and tick the items you wish to collect.  Then, leave this list in the post box provided in the waiting room at either Surgery.

Repeat Medication Requests

Please can we ask that all requests for repeat medication are made at least TWO-THREE working days before you need to start taking them.
This will enable us to have all your medication ready for collection and may save you having to come back if you arrive for collection too early. Ideally, you could request repeat medication when you start your last weeks supply. Messages left after 3.00pm on our prescription request line are accessed by our Dispensers the next working day and will be ready for collection two working days after they have been accessed.

 

Prescriptions can be picked up until 7.30pm on a Monday at Wark or Thursday at Humshaugh.  If you wish to take advantage of this later pick up time, please tell us when you order your medication which Surgery you would like to pick up from at the later time.

If you have an exemption certificate or pre-payment card, you will need to produce this each time you pick up medication from the Surgery and you will be asked to complete the back of the prescription form.

If you collect your prescription from a Chemist, you should make your request at least a week in advance to allow for postage and dispensing time.

Urgent medication requests

In the case of emergency requests you will normally be given two days supply of the medication you require but each situation will be dealt with on an individual basis and must be authorsied by a GP.

Past Medication

Requests for medication that you may have received in the recent past but which is NOT on your repeat medication print out list will need to be authorised by a doctor and will inevitably take LONGER than 48 hours to organise. Please allow us enough time to meet your request.

Practice Policy on prescriptions for patients from outside providers.

As dispensing doctors we are allowed to dispense medicines our GPs prescribe for our patients. From time to time patients will be prescribed a medicine by someone other than their GP. If you are seen at an outpatient appointment and the doctor you see wants you to commence a medication immediately they will provide you with a prescription (for a minimum of 7 days) and will advise you to take this either to the hospital pharmacy or to a community pharmacy to be dispensed for you. It is important you take this to the correct pharmacy as bringing it back into surgery is likely to delay you starting this medication. (We would require up to 48 hours to, request this from the GP, order the medication, dispense and check it). Hospital and community pharmacies often keep more wide-ranging stock and so could fill this prescription promptly for you.

Should the clinician you see recommend a new medication goes onto repeat, they will inform the surgery of this either by letter or using an ‘outpatient treatment recommendation’ form after which we will be able to organise this for you. If you have had a new medication started in outpatients you should be advised to wait at least 7 days before contacting the surgery top enquire after the new medication.

We cannot dispense private prescriptions from other providers or dental prescriptions for you; you should always take these to a community pharmacy.

Prescription Charges

From April 1st 2020

Prescription charges will rise to £9.15 per item

Prescription Pre-payment Certificates
3 month pre-payment certificate will cost   £29.10
12 month pre-payment certificate will cost  £104.00

(if buying a 12 month certificate you can spread the cost over 10 months by Direct Debit payments)

You can collect an application form from the Surgery or apply on line

Private Prescription Charges

For prescriptions not available on the NHS, charges will apply.  Please ask at reception for current  private prescription charges

 

Out of Hours Pharmacy

If you are issued with an out of hours prescription or need an emergency supply of medication the following pharmacies have extended opening hours.(providing limited cover out of hours)

Tesco Hexham:
Monday to Friday:                  6.30am  to  10.30pm.
Saturday:                                7.00am   to  10.00pm
Sunday:                                 10.00am  to  4.00pm

Wellway Morpeth: 

Monday to Saturday:             7.00am to 10.00pm
Sunday:                                  8.00am to 6.00pm

Sainsbury’s Cramlington:  

Monday to Saturday:             7.00am to 11.00pm
Sunday:                                  9.00am to 4.00pm

*Please note that  if you require an emergency supply of medication you may be  charged even if you do not normally pay for your prescriptions.