From December 1st 2014 it is a contractual requirement that all GP Practices undertake the NHS Friends and Family Test (FFT).
This is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services.
The question asks if people would recommend the service they have used and offers a range of responses. There are also supplementary follow up questions which will be used as a mechanism to highlight both good and poor patient experience.
A link to the FFT can be found here on our Practice Website or at: www.iwantgreatcare.org.
Alternatively paper forms can be obtained at both Surgeries.